You give us your personal information as you place an order. You agree to us storing and using your information for business purposes in order to carry out the terms of our agreement. You have certain rights about the information we have on file about you under the recently passed GDPR Act.

Prices and payment

Each item is stated with a final price at the checkout. We offer our customers payment through the following payment methods: Visa, Mastercard, Apple Pay, Google Pay, and PayPal.

Order return

The right to return is valid for fourteen (14) days from the time you received the item. You have the right to open the package to take a closer look at the product. The item returned must be unused, in complete original packaging, and in undamaged condition. Always contact us at info@theshapie.com before you return an item, and you will receive information about the return address. When returning an item, you are responsible for the return cost. A refund of the order amount or cancellation of the issued invoice shall be made by Shapie within fourteen (14) days from the date on which the returned item is received.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Right of order return does not apply in case if:

Order return option does not apply to Individual Artwork. If the Customer has purchased a Custom Product or a Product with a customization, that was made individually.

Warranty and service

If there is visible damage that has occurred before the delivery is received, the product can be complained about. In such cases, email info@theshapie.com. If it turns out that the product is damaged, the consumer will be reimbursed for a similar product where Shapie is responsible for shipping.

Each product has a twelve (12) month warranty. If your product isn’t working, or working incorrectly, please contact us and our support will help you to find a quick fix solution. In cases where quick solution can’t be found, we will ask to ship the artwork back to us and after the inspection we will determine the problem and its cause. Accordingly to problem cause, we will decide if it happened by our fault, or because of not complying with the established operational requirements. Operational requirements can be found on FAQ section and User Manual, that comes with each product. 

Individual images

Customer keeps full responsibility for provided image, it’s rights, trademark and copyright. Shapie will storage the image for twelve (12) months in case if customer will decide to re-order it.

Gift card

Gift cards sold with us are valid for one (1) year from payment and can be purchased at the Wall of Arts Online Store. When the validity period has passed, it is not possible to pay with the gift card or reactivate the card. The remaining balance on the gift card is non-refundable. The gift card is a valuable document that must be stored securely and cannot be exchanged for money. Lost or stolen gift cards will not be refunded.

Cookies

This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file that is stored on your computer and which contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you, as a visitor, a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings, and which pages you have visited in order to give you a better customer experience and support.

Shipping​

Timetable for delivery and tracking

We provide most places with express shipping, which includes tracking. For the US, UK, and Europe, express delivery typically takes two to six (2–6) working days; for other regions, it takes two to ten (2–10) working days. All packages are packaged safely and delivered by FedEx, UPS, or DHL carriers. You will be given a tracking number for each individual package.

Customs Fees

For orders with delivery addresses outside the EU, any customs costs and taxes are paid by you. On orders with delivery addresses outside the EU are not charged Lithuanian VAT.

Shapie will not be responsible for any customs and duties charged to a customer. If you’d like to find out more, please contact our support.

What if my delivery address was entered incorrectly?

Please let us know the correct shipping address before we ship out your order. Our support will change it at no extra cost to you. In some cases, the delivery address can be changed during the shipping process.

Refund policy​​

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theshapie.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. It’s the customer that paid for the return shipping cost.

You can always contact us for any return question at info@theshapie.com (hyperlink to Contact Us)

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned as custom products (such as special orders or personalized items or Limited edition) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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